Frequently asked questions about Vecta 360

€29.99 a month per practitioner, VAT included and with no commitment. There is a single plan, «Vecta 360 Psychology», with every feature included.

All of these features, for a fixed price per practitioner:

• Patient area
• Self-monitoring records with reminders
• Consent forms signed on the phone
• Encrypted clinical records
• Influence map
• Calendar and WhatsApp reminders
• Invoicing from the calendar
• Tasks and inventory

Yes, no commitment: you keep access until the end of the paid month.

You create your account, add your session types with their duration and price, and you can start booking appointments and inviting your patients to their area.

Yes: message us on WhatsApp, call us or use the contact form, and a person from the team will help you.

In the app, the patient area appears as «Client area» and your patients under «Clients».

It is each patient's private space, where they see their appointments, sign the documents you ask for and complete the activities you assign, such as self-monitoring records.

With a personal invitation you send by email or WhatsApp, to the email address on their record. You can also publish your practice's sign-up link so new patients register themselves, and cancel a pending invitation.

Their phone's browser, with their email and a one-time code they receive each time, with no passwords or downloads.

Yes. Signing stores their name, ID document, the date and time, the IP address, the signature and a fingerprint of the text, and they can download a PDF copy from «My documents».

A simple electronic signature with evidence: it records who signed (name and DNI/NIE), when (date and time), from where (IP address and browser) and what they signed (a fingerprint of the text), and produces a PDF you can both download.

Yes. They book and cancel within the rules you set —minimum notice, cancellation deadline and maximum future appointments— and you can choose to confirm each request before it enters your calendar.

The area is designed for the work between sessions and reminds your patient to call 112 in an emergency and, if they have suicidal thoughts, 024.

They are stored encrypted, with a key unique to your account kept apart from the database.

Your practice's data is hosted in the European Union.

The people on your team with clinical-record permission and access to that patient. Every read is logged with who, when and which entries they saw, and downloading it as a PDF takes its own permission.

By adding a new entry with the correction. Each entry is kept exactly as written and chained to the previous one with a fingerprint, so any alteration is detected.

Yes. They are stored encrypted with the same key as the clinical record, authorised practitioners read them and every read is logged. Patients can correct an entry and every version is kept.

You, as the practice or practitioner: you are the data controller. Vecta 360 processes the data on your behalf and following your instructions, as data processor, solely to provide you with the service.

You open the day's reminders and, with one click per patient, WhatsApp opens with the message already written for you to send from your own number. It works with the WhatsApp you already use.

Yes. Vecta 360 sends email reminders directly, with their own template and subject line.

Yes. You create templates with seven variables that fill themselves in for each appointment: the patient's name, the date, the time, the professional seeing them, the location of the appointment, the duration and your practice name. Each channel has its default template, and they are edited by whoever has permission to manage the calendar.

Each patient you remind is marked on that appointment's list, with the date it was sent, and you can resend the reminder.

Yes. Patients choose up to three times a day for each exercise and, with notifications turned on in their browser, get an alert on their phone at that time.

From the appointment itself: you press «Invoice» and the invoice is created with one line per service, at its price and with its tax. Each series numbers its documents sequentially, with no gaps.

Yes: the line calculates the IRPF withholding and you have the «Exempt» rate with a legal footnote you write once.

With a corrective invoice. Each invoice stays unalterable once issued, and the corrective invoice records the correction.

With their method: bank transfer, card, Bizum, cash or direct debit. The invoice is marked as paid on its own when the payments cover the total.

Yes. You invite each person on your team to your account and give them a role with exactly the permissions they need; the price is per practitioner.

The patient area is included in your plan: you pay per practitioner only.

Yes. In your account settings you set up multi-factor authentication with an authenticator app that generates the codes.